Refund & Cancellation Policy

Last updated: 5 July 2026

This policy covers paid verification reports bought on idchecker.co.za. The homepage format checker is free, so there's nothing to refund.

The deal, in plain language

Each report is generated on demand, personalised to the identity you specify, and delivered immediately. At checkout you ask us to begin straight away. Because of that, in terms of section 42(2)(d) and (f) of the Electronic Communications and Transactions Act, the 7-day cooling-off right in section 44 does not apply once generation has begun with your consent — a report can't be "returned" once the databases have been queried, because the cost of the lookup is incurred the moment it runs.

When you DO get your money back

We refund you in full, within 30 days, to your original payment method, if:

• Your report fails to generate and we cannot remedy it by re-running the check;
• Your report is not delivered (no download link on the order page and no email — check spam first, then contact us);
• We decline your order — for example, a compliance-reviewed report (traces, employment checks) that we are not satisfied meets the lawful-purpose requirements;
• The report is materially not as described on the product page.

When we can't refund

• The report generated successfully but the result wasn't what you hoped for (e.g. "no records found" for a trace, or data that differs from what you expected — the report reflects what the databases contain).
• You entered the wrong ID number, registration or other details. The order review step at checkout exists exactly for this — please double-check before paying. If this happens, contact us anyway: where the check hasn't run yet we'll fix it at no charge.

How to ask

Email support@idchecker.co.za with your order number. Nothing in this policy limits any right you have under the Consumer Protection Act that cannot lawfully be excluded.